WARRANTY POLICY

Pine Lane Nursery strives to source the highest quality nursery stock from trusted growers in order to carry healthy, viable, & lush plant material.  We comply with Federal & State Agriculture Department regulations to ensure our plants are insect and disease free. Upon delivery, our staff works tirelessly to ensure the continued success of all plant life.  While we make every effort to ensure the plants’ success, we have no control over plant care once plants leave our nursery. It is imperative that you read through the plant care information supplied at time of purchase to ensure your plant’s health and future success. Pine Lane Nursery is eager to support our customers and we are always happy to answer any questions you may have regarding the care of your new living things.

WARRANTY:

Trees, shrubs, junipers, and perennial grasses, purchased at full retail price and PLANTED by Pine Lane Nursery will be warrantied for 1 year from the purchase date. If the plant fails within 1 year, a store credit in the amount of the purchase price of the plant will be given toward the re-purchase of a replacement. Replacement plants are not warrantied. Absolutely no cash refunds. Services are not warrantied.

Trees, shrubs, junipers, and perennial grasses purchased at full retail price, but NOT PLANTED by Pine Lane Nursery will be warrantied for 1 year from the purchased date. If the plant fails within 1 year, a store credit in the amount of 50% of the purchase price of the plant will be given toward the re-purchase of a replacement. Replacement plants are not warrantied. Absolutely no cash refunds.

All plant warranty credits are valid until December 23rd of the year issued.

NOT COVERED BY WARRANTY:

• Perennial flowers, annuals, sod, houseplants, seeds, bulbs, cut Christmas Trees.
• Any plant planted in a container/planter or is kept in the nursery container.
• Services or Labor Fees.
• Owner neglect, vandalism, insect or animal damage, transplanting or acts of God.
• Items purchased at a discount greater than 10% and or wholesale pricing.

Plants are living organisms and occasionally may show variation in appearance (dieback, leaf drop, and/or early fall coloring) due to planting shock, drought, or other factors. In circumstances where the plant is capable of recovering the plant will not be covered under the warranty policy.

Return Policy:

• Perennials, Annuals, Vegetables & Houseplants:  NOT eligible for returns.
• Tools, Home Decor & Gifts: Return eligible items within 48 hours with receipt.  Sale items are NOT eligible for return.
• Shrubs, Grasses (having left the nursery):  Return eligible items to the nursery within 48 hours with receipt.  Return will be allowed with management approval and subject to a 20% return fee.
• Trees (having left the nursery): NOT eligible for return.
• Trees, Shrubs & Grasses (never having left the nursery):  Return eligible items within 7 days of purchase and are subject to management approval and subject to a 20% return fee.