Pine Lane Nursery strives to source the highest quality nursery stock from trusted growers in order to carry healthy, viable, & lush plant material. We comply with Federal & State Agriculture Department regulations to ensure our plants are insect and disease free. Upon delivery, our staff works tirelessly to ensure the continued success of all plant life. While we make every effort to ensure the plants’ success, we have no control over plant care once plants leave our nursery. It is imperative that you read through the plant care information supplied at time of purchase to ensure your plant’s health and future success. Pine Lane Nursery is eager to support our customers- we are always happy to answer any questions you may have regarding the care of your new shrub/tree.
Trees, shrubs, junipers, and perennial grasses, purchased at full retail price, and PLANTED by Pine Lane Nursery will be warrantied for 1 year from the purchase date. If the plant fails within 1 year, credit in the amount of the purchase price of the plant will be given toward the re-purchase of a replacement at equal or greater value. Replacement plants are not warrantied. Absolutely no cash refunds. Services are not warrantied.
Trees, shrubs, junipers, and perennial grasses, purchased at full retail price, but NOT PLANTED by Pine Lane Nursery will be warrantied for 1 year from the purchased date. If the plant fails, credit in the amount of 50% of the purchase price of the plant will be given toward the re-purchase of a replacement at equal or greater value. Replacement plants are not warrantied. Absolutely no cash refunds.
NOT COVERED BY WARRANTY:
- Perennial flowers, annuals, sod, houseplants, seeds, bulbs, cut Christmas Trees.
- Any plant planted in a container/planter or is kept in the nursery container.
- Services or Labor Fees.
- Owner neglect, vandalism, insect or animal damage, transplanting or acts of God.
- Items purchased at a discount greater than 10% and or Wholesale pricing.
Plants are living organisms and occasionally may show variations in appearance (dieback, leaf drop, and/or early fall coloring) due to planting shock, drought, or other factors. In circumstances where the plant is capable of recovering the plant will not be covered under the warranty policy.
Any plant material returned to Pine Lane Nursery is subject to a restocking fee. Items purchased and later returned having never left the nursery are subject to a 10% restocking fee and must be returned within 30 days. Items that have left the nursery can only be returned with the approval/inspection of management and are subject to a 20% restocking fee. Herbaceous plants must be returned within 24 hours to be inspected for acceptance. Woody plants must be returned within 72 hours to be inspected for acceptance.